1. Return Eligibility
- Return Period: You may return items within [insert return period, e.g., 30 days] of receiving your order.
- Condition: Items must be in their original condition, unused, and in the original packaging. All tags and labels must remain attached.
2. Non-Returnable Items
The following items are non-returnable:
- Customized or personalized products
- Clearance or sale items (unless otherwise specified)
- Gift cards
3. Return Process
To initiate a return:
- Contact Us: Reach out to our customer service team at [insert contact information] to request a return authorization.
- Prepare the Package: Pack the item securely in its original packaging, including all accessories and documentation.
- Shipping: Ship the item to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to an error on our part.
4. Refunds
- Processing Time: Once we receive and inspect your returned item, we will process your refund within [insert processing time, e.g., 7-14 business days].
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.
5. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. We recommend contacting customer service for assistance.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert contact information]. We will arrange for a replacement or refund, as appropriate.